The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. youll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations - Move from emotion to productive problem solving

10th anniversary edition of the classic guide to handling life's toughest conversations We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. youll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations - Move from emotion to productive problem solving

Harris's search for deeper understanding of how we think has led him to engage and exchange with some of our most brilliant and controversial contemporary minds - Daniel Kahneman, Robert Sapolsky, Anil Seth and Max Tegmark - in order to unpack and clarify ideas of consciousness, free will, extremism, and ethical living.For Harris, honest conversation, no matter how difficult or contentious, represents the only path to moral and intellectual progress.Featuring eleven conversations from the hit podcast, these electric exchanges fuse wisdom with rigorous interrogation to shine a light on what it means to make sense of our world today.

Harris's search for deeper understanding of how we think has led him to engage and exchange with some of our most brilliant and controversial contemporary minds - Daniel Kahneman, Robert Sapolsky, Anil Seth and Max Tegmark - in order to unpack and clarify ideas of consciousness, free will, extremism, and ethical living.For Harris, honest conversation, no matter how difficult or contentious, represents the only path to moral and intellectual progress.Featuring eleven conversations from the hit podcast, these electric exchanges fuse wisdom with rigorous interrogation to shine a light on what it means to make sense of our world today.

Now more than ever, we need to talk about getting older. Many of us are living to a very great age. But how do we give those we love, and eventually ourselves, long lives that are as happy and healthy as possible? Dr Lucy's book gives us answers to the questions we can voice - and those that we can't. This essential guide will guide you through those important conversations around growing older, answering every question you might have, including: · How do we start the conversation? · How do we ask whether it's worth taking seven different medicines? · Is it normal to find you're falling out of love with someone, as they disappear into dementia? · Should Dad be driving, and if not, who can stop him? · What are the secrets of the best care homes? · When does fierce independence become bad behaviour? · How do you navigate near-impossible discussions around resuscitation and intensity of treatments? · And who decides what happens when we become ill? Serious, funny, kind and knowledgeable, this readable book helps guide us through essential conversations about getting older that go straight to the heart of what matters most.

Neuroscientist, philosopher, podcaster and bestselling author Sam Harris, has been exploring some of the greatest questions concerning the human mind, society, and the events that shape our world. Harris's search for deeper understanding of how we think has led him to engage and exchange with some of our most brilliant and controversial contemporary minds - Daniel Kahneman, Robert Sapolsky, Anil Seth and Max Tegmark - in order to unpack and clarify ideas of consciousness, free will, extremism, and ethical living. For Harris, honest conversation, no matter how difficult or contentious, represents the only path to moral and intellectual progress. Featuring eleven conversations from the hit podcast, these electric exchanges fuse wisdom with rigorous interrogation to shine a light on what it means to make sense of our world today.

Supporting Children's Mental Health: Helping Young Children Explore Feelings And Emotions It can be hard for young children to understand what they're feeling, let alone how others are feeling. This Pooh board book helps start conversations with children about emotions in a gentle, encouraging way. Featuring appealing images of Pooh and his friends showing how they feel in different situations with text that encourages the child reader to think about how they feel, too. This book helps young children develop emotional intelligence. It includes images of faces clearly showing different emotions to help those who struggle to identify different emotions and so even the youngest Winnie-the-Pooh fans can see what different feelings look like and start to talk to parents and carers about how they feel, too. It features many emotions that are important to young children including: happy sad surprised angry scared brave hungry tired What makes you feel happy? What can you do to make others feel happy? What makes you feel sad? What might make others feel sad? This book gives children and parents tips for how to discuss feelings and ways for children to understand emotions too.

From Molly Potter, best-selling author of How Are You Feeling Today? and What's Worrying You?, comes a picture book for starting conversations with children about death, bereavement and what happens next. When someone dies, we can feel a whole host of different emotions and explaining them to a child isn't so easy. This book uses clear, easy-to-understand language to answer complex questions about death and how a child might feel when someone dies. It covers all manner of tricky subjects with sensitivity and honesty, from what death is to why people die. Each double page spread takes a child through how they might feel, what they might think and how they might behave. With engaging illustrations, gentle guidance and simple advice for parents and carers, Let's Talk About When Someone Dies fulfils an important but difficult need for starting conversations with children about death and bereavement, in an accessible and supportive way. Let's Talk books help you start meaningful conversations with your child. Written by an expert and covering topics like feelings, relationships, diversity and mental health, these comforting picture books support healthy discussion right from the start.

A modern and inclusive toolkit about growing up, filled with real questions from real children, answered by experts. What are belly buttons for? What happens to me next? Do I have to kiss grandma if I don't want to? Everyone knows how it feels when they're asked a question by a child and haven't been sure about how to respond. This book is written by two experts who have delivered sex and relationships lessons in over 200 schools and have collected the best questions asked by the children that they've met. They've created a big book of answers to help support conversations about growing up, sex, birth, sexuality, pregnancy, gender, relationships, consent, emotions, friendship, being online, puberty and more! This book takes a modern, inclusive and non-judgemental approach to all of those difficult, funny and (sometimes) embarrassing questions in a way that facilitates honest and comfortable conversations with children.

In society it is customary to enthuse over people's talents and to discuss the achievements of the gifted. But what are spiritual gifts, and how many of these gifts can a person possess? Why strive for spiritual gifts, and which gift is the most important? In these talks by Priest Daniel Sysoev you will learn about the Giver of gifts and the perfection to which God summons a person.

The business case for diversity and inclusion is clear - it drives innovation, profit and employer brand. But how can male white leaders help implement this change? There's no denying it's difficult - perhaps you feel left out of the conversation, afraid to make mistakes, and confused about the evolving language of diversity and inclusion. In this practical guide, leading diversity specialists Felicity Hassan and Suki Sandhu OBE teach you how to create an inclusive environment for your employees and have educated conversations about diversity, navigating what can sometimes be tricky territory with humour and heart.

Get what you want from even the most difficult characters All of us have to deal with difficult people. Whether we're asking our neighbour to move a fence or our boss for a pay rise, we can struggle to avoid arguments and get what we want. Laurence and Emily Alison are world leaders in forensic psychology, and they specialise in the most difficult interactions imaginable: criminal interrogations. They advise and train the police, security agencies, the FBI and the CIA on how to deal with extremely dangerous suspects when the stakes are high. After 30 years' work - and unprecedented access to 2,000 hours of terrorist interrogations - they have developed a ground-breaking model of interpersonal communication. This deceptively simple approach to handling any encounter works as well for teenagers as it does for terrorists. Now it's time to share it with the world. Rapport reveals that every interaction follows four styles: Control (the lion), Capitulate (the mouse), Confront (the Tyrannosaur) and Co-operate (the monkey). As soon as you understand these styles and your own goals you can shape any conversation at will. And you'll be closer to the real secret: how to create instant rapport.

A US army psychologist shows how to acquire total self-belief when you need it most The Confident Mind is a complete guide to self-belief for professionals in any field: how to understand it, how to build it, how to protect it and how to apply it when your performance matters. Nathaniel Zinsser has spent decades helping Army elites, Olympic and top-tier athletes and business professionals overcome self-doubt so that they can perform to the best of their ability. In The Confident Mind Zinsser shares his a step-by-step logical approach to building confidence and breaks the process down into easy-to-practice steps that everyone can utilise. Zinsser dispels the notion that confidence is instinctive or elusive, and clearly describes the process of applying self-belief when it's time to step into the spotlight. Throughout the book, readers will hear from champion athletes, army combat veterans and other elite performers and professionals to show how the reader can adopt the same mental strategies to control what can be controlled and to be unfazed by what can't.

Fun stories centred around animals with attitude, exploring different emotions and why behaviour matters This simple, engaging story is the perfect way to introduce young children to what bullying is, and help them become aware of how their behaviour can impact on other children.There are even suggestions for activities and ideas to talk through together to help children understand. When Leopard arrives at Jungle School, Giraffe doesn't want to include him and tries to exclude him from joining in. So when Leopard has a birthday party he doesn't invite Giraffe, even though he has invited all his friends. Slowly Giraffe begins to understand how Leopard must have felt when he started school. Can the two of them learn to become friends after all? The Behaviour Matters series of picture books provide a gentle means of discussing emotions, boosting self-esteem and reinforcing good behaviour. Supports the Personal, Social and Emotional Development Area of Learning in the Early Years Foundation Stage, and is also suitable for use with children in KS1 and can be used to discuss values. Suitable for children under 5.

Ian Wright, Arsenal legend, England striker and TV pundit extraordinaire, is one of the most interesting and relevant figures in modern football. His journey from a South London council estate to national treasure is everybody's dream. From Sunday morning football directly to Crystal Palace; from 'boring, boring Arsenal' to inside the Wenger Revolution; from Saturday afternoons on the pitch to Saturday evenings on primetime television; from a week in prison to inspiring youth offenders, Ian will reveal all about his extraordinary life and career. Ian will also frankly discuss how retirement affects footballers, why George Graham deserves a statue, social media, why music matters, breaking Arsenal's goal-scoring record, racism, the unadulterated joy of playing alongside Dennis Bergkamp and, of course, what he thinks of Tottenham. Not a standard footballer's autobiography, Ian Wright's memoir is a thoughtful and gripping insight into a Highbury Hero and one of the greatest sports stars of recent years.